Refund policy

At PETAL IN ROSE, we want every piece you choose to make you feel beautiful and confident. If your purchase isn't quite right, we're here to help make the return process as clear and straightforward as possible. Please review our policy below before submitting a return request.


1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition with all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, and other signs of wear.

  • Be returned with the original packaging when possible.

Returns that do not meet these requirements may be declined, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene and product-specific reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items marked as non-returnable.

  • Gift cards.

  • Bodysuits, underwear, and lingerie.

  • Swimwear with the hygienic liner removed or damaged.

  • Earrings and designated hygiene-sensitive accessories.

  • Personalized or custom-made items.

  • Items damaged through misuse, improper care, or normal wear.

Applicable statutory consumer rights will take precedence over these exclusions where required by law.

3. How to Request a Return

Please contact our Customer Support Team before sending any item back.

Email: shop@petalinrose.com

To help us review your request, please include:

  • Your order number.

  • Your full name and the email address used for your purchase.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide the appropriate return instructions. Please do not mail items back before receiving authorization.

4. Return Shipping Costs

Unless your return is due to an incorrect, defective, or damaged item, customers are responsible for return shipping costs.

  • Original shipping fees are generally non-refundable unless required by law or the return results from our error.

  • We recommend using a shipping service that provides tracking.

  • Please package returned items securely to help prevent damage during transit.

  • If we made an error with your order, contact us so we can review the situation and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

We're sorry if something isn't right with your order. Please contact us within 7 days of delivery so we can review the issue and assist you.

Please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photos of the item and any visible damage.

  • Photos of the shipping package and label, if applicable.

Our team will review the information and explain the available resolution, which may include a replacement or refund depending on the circumstances.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome by email.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • Please allow 5–10 business days for processing after approval.

  • Your bank or payment provider may require additional time for the funds to appear.

  • Original shipping fees and return shipping costs are generally non-refundable unless required by law or applicable to an error on our part.

If your refund has not appeared after the expected processing period, please contact us for assistance.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests submitted within 12 hours of placing the order may be eligible for cancellation if fulfillment has not started.

Once an order has entered processing or has shipped, cancellation or modification may no longer be possible. If cancellation is no longer available, you may contact us about return eligibility after delivery.

8. Important Return Information

  • All returns must be approved by our Customer Support Team before shipment.

  • Unauthorized returns may be refused or delayed.

  • Items showing signs of wear, washing, alteration, or damage unrelated to a product defect may not qualify for a refund.

  • Please package your return securely and include any return documentation provided by our team.

  • Return requests are reviewed individually in accordance with this policy and applicable law.

9. Return Address

Our listed business address is for correspondence purposes only and is not a return warehouse.

Please contact us before mailing any returned merchandise so we can provide the correct return address and instructions.

10. Contact Us

If you have questions about returns, refunds, or an existing order, we're happy to help.

PETAL IN ROSE

Email: shop@petalinrose.com

Business Address:

1030 NW 178th Ter Miami, FL 33169 United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.

Thank you for choosing PETAL IN ROSE. We appreciate the opportunity to help and want you to feel supported throughout your shopping experience. 🌺