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At PETAL IN ROSE, we believe a wonderful shopping experience goes beyond finding a beautiful dress. We're here to make every step feel easy and welcoming, whether you need help with an order, have questions about a product, or simply want a little guidance before making your choice.
Have a question? We'd love to hear from you.
Email: shop@petalinrose.com
Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.
Order status and tracking updates
Product details, sizing, and fit advice
Shipping and delivery questions
Return and refund assistance
Damaged, defective, or incorrect items
General questions and feedback
For order-related inquiries, please include your order number and the email address used at checkout. If your item arrives damaged or incorrect, attaching photos will help us understand the situation more quickly.
PETAL IN ROSE
1030 NW 178th Ter Miami, FL 33169 United States
Business Correspondence Only — Not a Return Address
Please contact our Customer Support Team before sending any returned merchandise. This address is for business correspondence only, and we'll provide the appropriate return instructions.
Monday–Friday: 9:00 AM–6:00 PM EST Saturday–Sunday: Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Thank you for choosing PETAL IN ROSE. Every customer is part of our story, and we're happy to help make your experience with us feel thoughtful, comfortable, and personal. Whether you're searching for a new favorite dress or preparing for a special occasion, we're here whenever you need us.
🌺 PETAL IN ROSE — Beautifully you, in every moment.
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